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    Returns Policy

    Returns are accepted under the Distance Selling Regulations.

    • Items can be returned within 7 days of receiving them.
    • If you would like to return something please contact us at info@sqprofessional.com for details. 
    • Returned products must be returned undamaged and in it's original packaging.
    • Faulty items must be reported to us within 24 hours of receiving the delivery.
    • You will be granted a full refund (original item and original postage costs) within 3 working days of the item reaching us.
    • If the reason for return is a faulty or incorrect item, return postage will be refunded (up to a maximum of 6.99GBP). If the item is not faulty or incorrect, then returns are at buyers own cost.
    • We can only replace the exact item and version you ordered, and you are responsible to return the damaged item within 7 days. If you want to exchange for a different item, you will need to return the item and place a new order.
    • Please note, if delivery is attempted 3 times without success, the item is returned to us by the courier. A refund or redelivery request will incur a service charge of £5.99.
     
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